Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
Trusted Suppliers: We source from reputable partners only.
Qualified Horologists: Our team includes 12 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
Secure Payment Options: We accept payments via secure gateways Stripe, PayPal, credit cards, and Coingate for crypto.
Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description.
Proven Track Record: We’ve delivered over 13,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage. lloyds.com.
Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
Easy Returns: We’ll provide a DHL label and clear return instructions. Shipping is on us. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
Two-Year Warranty: Included for all watches.
After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.