Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2789)
Share Your Experience
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Philipp F.2026-02-11Bought Rolex Datejust, 16014, 36mm, 1985, Steel, Grey dial, Fullset, 1y warranty
- Rui C.2026-02-10
Bought Rolex Datejust, 16220, 36mm, 1991, Steel, Blue dial, Fullset, 1y warranty
Very pleased with the purchase. The watch was in very good condition and just as pristine as in the pictures.
Communication was good, helpful and reliable.
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Ken K.2026-02-09Bought Rolex Day-Date, President, 18239, 36mm, 1998, White gold, Green Vignette Small Diamond dial, Fullset, 1y warranty
Super seller👍🏻
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Cheikh F.2026-02-06Bought Rolex Submariner Date, 16610, Black dial, Swiss Made + Hands set
Top Seller
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Nela M.2026-02-06Bought Rolex Datejust, 16203, 36mm, 2001, Two-Tone, Grey Roman dial, Fullset, 1y warranty
Very good quality as described, quick delivery. Thank you.
- Kaan K.2026-02-04
Bought Rolex Original Old Type Midsize 18k Gold Watch Box for 68278
5* everything perfect
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Vincent R.2026-02-04Bought Panerai Luminor Submersible, PAM 00187, 47mm, 2006, Steel, Black Arabic dial, Fullset, 1y warranty
Great communication and the watch exceeded my expectations. Top notch and what a great experience all around.
- Fernando A.2026-02-03
Bought Rolex Cellini, 6622, 33mm, 1991, Yellow gold, MOP Roman dial, Fullset, 1y warranty
Everything was fantastic, with a great communication and service
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Gwen Van b.2026-02-02Bought Rolex Lady-Datejust, 69288, 26mm, 1988, Yellow gold, Gold String Sapphire & Diamond dial, Fullset, 1y warranty
- Marco G.2026-02-02
Bought Rolex GMT-Master II, 16713, Root Beer, 40mm, 2006, Two-Tone, Brown dial, Box&Papers, 1y warranty
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Robert Érsekség L.2026-02-02Bought Panerai Luminor Marina 1950 3 Days Automatic, PAM 00328, 44mm, Steel, Black Arabic dial, Fullset, 1y warranty
Korrekt eladó. Azt kaptam pontosan, amire licitáltam. Az óra teljesen megegyezik a hirdetésben szereplő fotókkal.
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Jerzy H.2026-01-31Bought Omega Speedmaster Professional Moonwatch, 3570.50, 42mm, Steel, Black dial, Fullset, 1y warranty
Very good seller, answering for questions with no delays, open for discussion and extremely helpful. I can only recommend businesses with this company.
- Marcel W.2026-01-31
Bought Rolex Datejust, 16233, 36mm, 1989, Two-Tone, Green Vignette Small Diamond dial, Fullset, 1y warranty
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Angelique Curty W.2026-01-30Bought Rolex Datejust, 178343, 31mm, 2010, Two-Tone, Champagne Floral Arabic dial, Fullset, 1y warranty
Great experience with SwissOnly. Communication was professional and always very quick. The watch arrived promptly, was well packed, and exactly as described, including box and papers. Smooth transaction through Chrono24 escrow. I would happily buy from this seller again.
- Arkadiusz U.2026-01-30
Bought Rolex Datejust, 16233, 36mm, 1996, Two-Tone, Champagne Jubilee Big Diamond dial, Box, 1y warranty
Piękny zegarek , dobra komunikacja . Wszystko zgodne z opisem i zdjęciami
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Jad M.2026-01-30Bought Rolex Datejust, 16233, 36mm, 1990, Two-Tone, Champagne Small Diamond dial, Fullset, 1y warranty
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Ian G.2026-01-28Bought Panerai Radiomir California, 47mm, 2020, 1y warranty, Fullset, Brown Roman Arabic dial, Seviced
Professional and efficient.
- Sabine R.2026-01-28
Bought Rolex Oyster Perpetual, 116034, 36mm, 2008, Steel, Pink Diamond Roman dial, Fullset, 1y warranty
Alles Bestens, Ware wie beschrieben in super Zustand. Seriöser Verkäufer
- Dominique F.2026-01-27
Bought Rolex Cellini Danaos, 4233, 33mm, 2015, Yellow gold, White Arabic dial, Fullset, 1y warranty
Très bien emballé et livré rapidement. Professionnel de confiance, montre correspond complètement a la description
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Pavlos K.2026-01-24Bought Rolex Datejust, 16234, 36mm, 1989, Steel, Silver Small Diamond dial, Fullset, 1y warranty
Very nice piece! Also, delivered too fast. Thank you!
- Enrico S.2026-01-21
Bought Rolex Lady-Datejust, 79166, 26mm, 1999, Platinum, MOP Roman dial, Fullset, 1y warranty
Il venditore ha mostrato grande professionalità e ottimo spirito collaborativo. Fortemente raccomandato! Comunicazione eccellente e rapida, consegna celere in 2 giorni, articolo in ottime condizioni, perfettamente corrispondente alla descrizione.
- Michael H.2026-01-20
Bought Rolex Cellini Date, 50519, 39mm, 2016, White Gold, Black Guilloche dial, Fullset, 1y warranty
Everything perfect!! Very fast and well packed shipping.
- Heidi M.2026-01-19
Bought Rolex Datejust, 16014, 36mm, 1988, Steel, Black dial, Fullset, 1y warranty
- VASILEIOS T.2026-01-19
Bought Rolex Explorer, 114270, 36mm, 2006, Steel, Black Arabic dial, Fullset, 1y warrant
Great dealer and very smooth transaction. Very organized, fast shipping, and the Explorer arrived well packed. Big plus: it was sent with a water-resistance test and a timekeeping deviation measurement, which I really appreciated. Highly recommended.
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FRANCISCA RUIZ R.2026-01-16Bought Rolex Lady-Datejust, 179174, 26mm, 2007, Steel, Silver Diamond dial, Fullset, 1y warranty
Me dejó gratamente sorprendida la rapidez con la que fue enviado el reloj, muy bien empaquetado, con previo aviso tanto del Conerciante, como de la Agencia de Transporte. Menos de 48 h. Tenía el reloj. La pieza en unas condiciones excelentes. Muy satisfecha.
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Louis A.2026-01-16Bought Rolex Datejust, 116233, 36mm, 2006, Two-Tone, White Pyramid Roman dial, Fullset, 1y warranty
Great item. Watch in amazing condition and all paperwork included with additional cerifications.
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Marco S.2026-01-16Bought Rolex Datejust, 16014, 36mm, 1985, Steel, White dial, Fullset, 1y warranty
The watch is exactly as described in perfect condition. Olena was incredibly helpful and responsive throughout all our echanges. She made the entire process smooth and enjoyable.
Highly recommended!
- Michael B.2026-01-14
Bought Breitling Chrono Cockpit, A13358, 39mm, 2000's, Steel, Brown Roman dial, Fullset, 1y warranty
Mooi horloge ben er blij mee en netjes opgestuurd en snel ook en het chocolaatje had me zoontje opgegeten 🤣
- Andrea M.2026-01-10
Bought Rolex Oyster Perpetual, 116000, 36mm, 2016, Steel, Red Grape dial, Fullset, 1y warranty
Ok
- Michel G.2026-01-09
Bought Rolex Cellini Time, 50505, 39mm, 2019, Rose gold, Black Roman dial, Fullset, 1y warranty
Perfection
- Rene K.2026-01-09
Bought Rolex Datejust, 16233, 36mm, 1989, Two-Tone, Black dial, Box, 1y warranty
Sehr gute Kommunikation, sehr gute Qualität nfornation, sehr guter Artikel.
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Rodrigo S.2026-01-08Bought Rolex Datejust, 116200, 36mm, 2011, Steel, Salmon dial, Fullset, 1y warranty
Everything looks perfect! Really fast shipping also!
- Carmen Aguiló B.2026-01-06
Bought Rolex Lady-Datejust, 179163, 26mm, 2004, Two-Tone, Silver Jubilee Diamond dial, Fullset, 1y warranty
Estoy feliz con mi reloj y el trato, muy fácil y profesional . Muchas gracias
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Horace D.2026-01-05Bought Rolex Cellini Danaos, 4243, 38mm, 2006, White/Rose gold, White dial, Fullset, 1y warranty
Top notch dealer 5 star+. Prompt, clear & concise communication. Item as described, fast shipping and well packed. A pleasure dealing with them. Second transaction.
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Jani L.2026-01-05Bought Zenith Chronomaster Rolling Stones, Limited Edition, 03.2048.4061/77.C496, 42mm, 2014, Steel, Silver dial, Fullset, 1y warranty
Very professional work. Thank you very much
- Josep Bosch R.2026-01-05
Bought Rolex Lady-Datejust, 79174, 26mm, 2002, Steel, Silver Jubilee Diamond dial, Fullset, 1y warranty
Todo perfecto
- Giovanni2025-12-31
Bought Rolex Datejust, 1601, 36mm, 1972, Steel, Grey dial, Box, 1y warranty
Ho acquistato un rolex. Sono felicissimo per l'acquisto perché l'orologio è arrivato in condizioni impeccabili e l'assistenza clienti è stata di altissimo livello. Mi sento di consigliare questa azienda e personalmente comprerò di nuovo da loro i miei prossimi orologi!
- Brodie F.2025-12-31
Bought Rolex Day-Date, 118239, 36mm, 2000, White gold, Blue Diamond Arabic dial, Fullset, 1y warranty
SwissOnly was very helpful during and after my initial purchase. Their response times were great. They were very accommodating and willing to answer all my questions, along with sending additional photos. They were knowledgeable and helpful with the import process into the USA. I would gladly work with SwissOnly again and again! Thanks for begin such a good partner in my watch search.
- Carlos P.2025-12-31
Bought Rolex Air King, 14010, 34mm, 1991, Steel, Grey dial, Fullset, 1y warranty
- Rachid T.2025-12-31
Bought Rolex Oyster Perpetual Date, 15223, 34mm, 1998, Two-Tone, Blue dial, Fullset, 1y warranty
Precies zoals omschreven. Snel en veilig geleverd. Zeer mooi item. Bedankt!
- Bruce E.2025-12-30
Bought Rolex Oyster Perpetual, 116034, 36mm, 2010, Steel, Blue Arabic dial, Fullset, 1y warranty
Very professional
- frederic k.2025-12-30
Bought Rolex Oyster Perpetual Date, 15223, 34mm, 1991, Two-Tone, White Small Diamond Roman dial, Box, 1y warranty
absent de chez moi ce matin le livreur est repassé spécialement cette après midi .très sympathique personne. bravo a lui
- Konstantinos L.2025-12-30
Bought Rolex Air King, 116900, 40mm, 2019, Steel, Black Arabic dial, Fullset, 1y warranty
Very fast delivery, very good communication, watch was exactly as described.
- Yana K.2025-12-29
Bought Rolex Cellini Date, 50515, 39mm, 2015, Rose gold, Black Guilloche dial, Fullset, 1y warranty
Хочу выразить благодарность за высокий уровень сервиса и достоверность предоставленной информации! Спасибо!🤝
- Alen D.2025-12-23
Bought Rolex Oyster Perpetual Lady Date, 79240, 26mm, 1999, Steel, White Arabic dial, Fullset, 1y warranty
Alles goed verlopen tot nu toe geen probleem gezien alles werkt
Heel snelle levering
Dankjewel
- Kenneth M.2025-12-23
Bought Rolex Datejust, 16013, 36mm, 1984, Two-Tone, Champagne dial, Fullset, 1y warranty
The whole process was very smooth and professional. The dealer answered any questions that I had, delivery was organized immediately and the watch was delivered to me within 3 days! Matched the description entirely and therefore I am very happy with my purchase!
- Tomasz Z.2025-12-23
Bought Rolex Datejust, 116233, 36mm, 2012, Two-Tone, MOP Roman dial, Fullset, 1y warranty
polecam
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Charalambos C.2025-12-22Bought Rolex Original Classic Old Type Box For 14060
Very fast and efficient. Item as described.
- Cristian S.2025-12-22
Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Silver dial, Fullset, 1y warranty
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TAKAHIKO Y.2025-12-22Bought Rolex GMT-Master II, 16718, 40mm, 1991, Yellow Gold, "Root Beer" Brown dial, Fullset, 1y warranty
This store is very kind,responds quickly,and is highly recommended !
Hi, I’m Olena! Let's chat.
