Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (3095)
Share Your Experience
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Konrad K.2026-10-23Bought Rolex Oyster Perpetual, 116000, 36mm, 2017, Steel, Grey dial, Fullset, 1y warranty
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Connor G.2026-10-22Bought Rolex Datejust, 16200, 36mm, 2000, Steel, Blue Roman dial, Fullset, 1y warranty
They were incredibly helpful and timely! Recommend!
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Jerome D.2026-10-21Bought Omega Speedmaster Professional Moonwatch, 3560.50, 42mm, 1999, Steel, Black dial, Fullset, 1y warranty
Produit conforme à la description avec certificats. livraison effficace et soignée
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Mauro R.2026-10-21Bought Rolex Datejust, 16234, 36mm, 1996, Steel, Blue Jubilee Big Diamond dial, Fullset, 1y warranty
Ottimo venditore, orologio spettacolare! Tutto come dichiarato e da foto pubblicate.
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Allen C.2026-10-20Bought Rolex Datejust, 16220, 36mm, 2000, Steel, Silver dial, Fullset, 1y warranty
Excellent service. Fast shipping. Good communication.
- Thomas J.2026-10-20
Bought Rolex Yacht-Master, 169622, 29mm, 2002, Steel, Silver dial, Fullset, 1y warranty
Good Dealer - transparent communication and fast delivery. the 25 year old watch looks perfect.
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Avelino V.2026-10-19Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Champagne Big Diamond dial, Fullset, 1y warranty
Muy bien en todos los aspectos..comunicación,calidad del producto y seriedad con las ventas..recomendable
- Carmelo L.2026-10-19
Bought Rolex Datejust, 16233, 36mm, 1998, Two-Tone, White Roman dial, Fullset, 1y warranty
Excellent job.
- erwan p.2026-10-19
Bought Rolex Original Vintage Type Box
- Ugo A.2026-10-19
Bought A. Lange & Söhne Original Black Alligator Skin Strap
- VIMOL H.2026-10-19
Bought Zenith Chronomaster Sport, 03.3107.3600/56.M3100, 41mm, 2025, Steel, Green dial, Fullset, Official warranty
Envoi très rapide
Objet conforme à la description.
Note 10/10
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Tom B.2026-10-18Bought Rolex Datejust, 16233, 36mm, 1996, Two-Tone, Silver dial, Fullset, 1y warranty
- tim s.2026-10-17
Bought Rolex Datejust, 16030, 36mm, 1987, Steel, Grey dial, Fullset, 1y warranty
- Olga López H.2026-10-15
Bought Rolex Oyster Perpetual, 276200, 28mm, 2024, Steel, Silver dial, Fullset, Official warranty
- Carlo B.2026-10-14
Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Champagne Jubilee Big Diamond dial, Fullset, 1y warranty
Spedizione super veloce. Orologio molto bello e piacevole da indossare e corrisponde alla descrizione della inserzione. Recensione positiva x la serietà del venditore che fermamente consiglio.
- Louis G.2026-10-13
Bought Rolex Oyster Perpetual, 67480, 31mm, 1991, Steel, Blue dial, Box, 1y warranty
I bought this lovely Rolex watch for my wife. Delivery was carried out fast and smoothly and the item was properly packaged. The watch was delivered in a flawless condition, without any noticeable meaningful scratches.
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Mikel V.2026-10-13Bought Rolex Oyster Perpetual Date,15223, 34mm, 2002, Two-Tone, Silver Linen dial, Fullset, 1y warranty
He is the top!!!!
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Racof M.2026-10-13Bought Rolex Lady-Datejust, 69173, 26mm, 1989, Two-Tone, Grey dial, Fullset, 1y warranty
- Hugo A.2026-10-12
Bought Omega Speedmaster Professional Moonwatch, 3590.50, 42mm, Steel, Black Tritium dial, Fullset, 1y warranty
- Laura P.2026-10-12
Bought Rolex Datejust, 16233, 36mm, 1991, Two-Tone, Black dial, Fullset, 1y warranty
Swiss only est très professionnel, il prend le temps de répondre à toutes vos questions.
Il est disponible, réactif et viable.
- Paolo P.2026-10-12
Bought Rolex Datejust, 16234, 36mm, 1990, Steel, White Small Diamond dial, Fullset, 1y warranty
Commerciante top, tutto perfetto.Il cioccolatino……..che classe!!!!!!
- thibaut p.2026-10-12
Bought Rolex Air King, 14000, 34mm, 1996, Steel, Blue Arabic dial, Fullset, 1y warranty
Très satisfait de mon achat. La Rolex Air-King 14000 correspond parfaitement à l'annonce et aux photos, avec le coffret et les papiers d'origine. L'expédition a été rapide et le colis très bien emballé. Vendeur sérieux et réactif, je recommande
- David B.2026-10-09
Bought Rolex Sea-Dweller Deepsea, 126660, 44mm, 2022, Steel, D-Blue dial, Fullset, Official warranty
Livraison rapide
Produit impeccable
Société à recommander
- Avraam P.2026-10-08
Bought Rolex Air King, 14000, 34mm, 1997, Steel, Black dial, Fullset, 1y warranty
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Borislav B.2026-10-08Bought Rolex Oyster Perpetual, 176200, 26mm, 2023, Steel, Silver dial, Fullset, Official warranty
- Kyle J.2026-10-07
Bought Rolex Lady-Datejust, 79163, 26mm, 2002, Two-Tone, Silver dial, Fullset, 1y warranty
Great dealer. Huge help with customs and forms. Would order again.
- Loic L.2026-10-06
Bought Rolex Datejust, 1603, 36mm, 1970, Steel, Black dial, Box, 1y warranty
Deuxième achat chez Swiss only et toujours aussi ravi.
Maison très sérieuse. Contact très facile et agréable avec le vendeur.Envoi rapide et de très bonne qualité.
Je recommande et je repasserai par cette société pour des éventuels prochains achats.
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Jesper F.2026-10-04Bought Rolex Datejust, 16220, 36mm, 1991, Steel, Silver dial, Fullset, 1y warranty
- Lorenzo M.2026-10-04
Bought Rolex Lady-Datejust, 79174, 26mm, 2003, Steel, Blue dial, Fullset, 1y warranty
- Malaika R.2026-10-04
Bought Rolex Datejust, 16233, 36mm, 2000, Two-Tone, Champagne Roman dial, Fullset, 1y warranty
Der Kauf sowie der Versand waren absolut problemlos und sehr professionell
- François M.2026-09-30
Bought Omega Speedmaster, 311.30.44.50.01.001, 44mm, 2021, Steel, Black dial, Fullset, 1y warranty
Envoi ultra rapide, produit conforme aux descriptions, tout s'est bien passé !!
- Ivan P.2026-09-30
Bought Rolex Datejust, 16234, 36mm, 2000, Steel, Blue Big Diamond dial, Fullset, 1y warranty
Orologio arrivato in 1gg dalla Lituania come promesso dal Venditore e la comunicazione è stata ottima.
Il Rolex, anch'esso era come da descrizione. PERFETTO!
- Svenja O.2026-09-30
Bought Rolex Datejust, 116233, 36mm, 2010, Two-Tone, Champagne Diamond dial, Fullset, 1y warranty
Hervorragend! Sehr zuverlässig, blitzschnell, Uhr wie erwartet. Herzlichen Dank!
- Andrea M.2026-09-29
Bought Rolex Oyster Perpetual, 69160, 26mm, 1995, Steel, Silver dial, Fullset, 1y warranty
- Nadine M.2026-09-29
Bought Rolex Oyster Perpetual, 15200, 34mm, 1999, Steel, White Arabic dial, Fullset, 1y warranty
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Waylon V.2026-09-29Bought Rolex Datejust, 116200, 36mm, 2010, Steel, White dial, Fullset, 1y warranty
Everything is great . fast delivery and on time. LOVE THE WATCH. and would buy another from this seller. Thanks again.
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Mário F.2026-09-28Bought Rolex Lady-Datejust, 179174, 26mm, 2006, Steel, Silver dial, Fullset, 1y warranty
Top!
5 stars!
- Bas T.2026-09-27
Bought Rolex Oyster Perpetual Lady, 67193, 24mm, 1997, Two-Tone, Blue dial, Fullset, 1y warranty
A real nice company the contact was great everything was great
- Rima K.2026-09-27
Bought Rolex Lady-Datejust, 79173, 26mm, 2000, Two-Tone, Champagne Jubilee Big Diamond dial, Fullset, 1y warranty
Sehr kooperativer Verkäufer! Antwortet schnell und detailliert auf alle Fragen. Ich werde hier auf jeden Fall wieder kaufen.
- barry d.2026-09-23
Bought Rolex Oyster Perpetual, 79160, 26mm, 2001, Steel, Silver Tapestry dial, Fullset, 1y warranty
Highly recommended. Fast shipping. Beautiful timepiece, prompt communication. Very happy customer
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Petri K.2026-09-23Bought Rolex Cellini Time, 50509, 39mm, 2017, White gold, Black Roman dial, Fullset, 1y warranty
Very quick response to my questions and shipping after payment was completed. Really good packaging and the carrier delivery. All the way professional transaction.
- Federico F.2026-09-22
Bought Zenith Chronomaster Sport, 03.3100.3600/69.M3100, 41mm, 2021, Steel, White dial, Fullset, 1y warranty
Tutto super top!
- Martin H.2026-09-22
Bought Rolex Datejust, 16220, 36mm, 1991, Steel, Black Small Diamond dial, Fullset, 1y warranty
10/10 on all aspects.
- Paolo M.2026-09-22
Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Blue dial, Fullset, 1y warranty
- Rohan S.2026-09-22
Bought Rolex Datejust, 16233, 36mm, 1998, Two-Tone, Champagne dial, Box, 1y warranty
Fijne verkoper! Alles was keurig netje geregeld. De bestelde horloge was nog mooier in het echt dan op de foto’s, en helemaal tip top in orde. Ben er erg blij mee
- Jordi L.2026-09-21
Bought Rolex Lady-Datejust, 79173, 26mm, 2001, Two-Tone, White dial, Fullset, 1y warranty
- taf v.2026-09-21
Bought Rolex Lady-Datejust, 69173, 26mm, 1990, Two-Tone, Champagne Jubilee Small Diamond dial, Fullset, 1y warranty
- Gabi L.2026-09-18
Bought Rolex Datejust, 116234, 36mm, 2011, Steel, Silver Tuxedo dial, Fullset, 1y warranty
Uhr entspricht 100% dem Angebot. Sehr zuverlässige Kommunikation. Und noch schnellere Lieferung. Innerhalb von 24 Stunden aus Vilnius/Litauen über Leipzig nach Köln. Um 10 Uhr stand DHL vor der Tür.
Perfekt
- Andreas H.2026-09-17
Bought Omega Speedmaster Professional Moonwatch, 311.30.44.50.01.001, 44mm, 2023, Steel, Black dial, Fullset, Official warranty
Sehr netter Kontakt. Es wurden alle Fragen umfassend und freundlich beantwortet. Die Uhr hat genau der Beschreibung und den Bildern entsprochen. Sehr schnelle Lieferung in sicherer Verpackung.
Gerne kaufe ich bei SwissOnly wieder eine Uhr.
- Christophe Q.2026-09-17
Bought Rolex Datejust, 16220, 36mm, 2000, Steel, Silver Roman dial, Box, 1y warranty
Parfait je recommande
Hi, I’m Olena! Let's chat.
