Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 12 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, PayPal, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 14,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2756)
Share Your Experience
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GIANLUCA B.2023-11-14Bought Rolex Yacht-Master, ref. 68623, 1998
fast delivery watch as described. 1000% RECOMMENDED Thank you
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miguel mas g.2023-11-14Bought Rolex Datejust, ref. 16014, 1985
Beautiful watch, excellent seller, very fast shipping
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Andrzej B.2023-11-11Bought Omega Speedmaster Racing Chronometer, 2012 Paper&Box, Grey Dial
After exchanging information, we reached an agreement on the purchase. Unfortunately, for reasons beyond my control, I was unable to finalize the transaction. I found full understanding at SwissOnly. Very good contact. Full professionalism!
- Davide G.2023-11-07
Bought Omega Speedmaster Triple Calendar, ref. 3520.50.00, 1990-1999
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ELIE K.2023-11-07Bought Rolex Sea-Dweller, ref. 16600, 2003
Really professional more than happy With what i got recommend
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Kirsten C.2023-11-07Bought Rolex 78274 Datejust Midsize Silver Jubilee Diamond Dial, Paper&Box, 2000
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Wendy B.2023-11-07Bought Rolex Original Classic Old Type Box (until 2005)
- Wendy B.2023-11-06
Bought Rolex Original Old Type Cellini Box (until 2005)
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Mark D.2023-11-02Bought Rolex Collector's Set for 16570 White Only "Swiss" Dial, 1999
Excellent and timely communication. Box and books were in even better condition than I expected and impeccably wrapped. Highly recommend this dealer.
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Mariam Ben H.2023-11-01Bought Rolex Oyster Perpetual Air-King, ref. 116900, 2017
Fast delivery and beautiful watch !
- Niccolo C.2023-11-01
Bought Rolex Datejust 36mm 16234, Paper&Box, 1988 Silver Linen Dial
Top seller: easy communication, quick delivery, perfect watch
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Vagelis K.2023-10-31Bought Rolex Oyster Perpetual Date, ref. 15200,1995
- Andrea R.2023-10-30
Bought Omega Speedmaster Date Chronograph 40 mm, Paper&Box, 2013
Watch is perfect, everything is exactly as esplained, watch arrived to me in 24 hours. I’ll buy again from them.
- Claudia F.2023-10-30
Bought Cartier W51002Q3 Tank Francaise, Paper&Box 1998, 28mm Case, Roman Dial
I can recommend the dealer without reservation. Goods as described. Shipping is very quick. Excellent service even after purchase! Thank you!
- Stephan K.2023-10-30
Bought Rolex Datejust 1603, Silver Linen Dial, 1971
Everything went well, very professional
- Bruno S.2023-10-24
Bought Rolex 168000 Submariner "Triple Zero", Black Dial, 1988
Fast and correct seller, with many beautiful pieces for sale. advised.
- Fathi K.2023-10-24
Bought Omega 3573.50 Speedmaster Professional Moonwatch, Card&Box, Black Dial 2006
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Frederic D.2023-10-24Bought Rolex 15210 Date, Paper&Box, Blue Dial, 2000
Will definitely come back.
- Irving R.2023-10-24
Bought Rolex Datejust 16014 Paper&Box, Blue Dial, 1978
I can't even count the number of orders placed with them. Still so satisfied
Thank you SwissOnly team
- Massimo C.2023-10-24
Bought Omega Speedmaster Professional Moonwatch, ref. 3570.50, 1996
Fast & professional: top seller!
- Alessio G.2023-10-23
Bought Omega 3519.50.00 Speedmaster Date Schumacher 2002, Black Dial, Paper&Box
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- Mustafa Q.2023-10-19
Bought Rolex 16220 Datejust 36mm, 2001, Paper&Box, No Holes, Black Dial
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Pedro G.2023-10-19Bought Rolex - Datejust - 16233 - Unisex - 2000
- Alexander M.2023-10-16
Bought Rolex 126622 Yacht-Master 40mm, Blue Dial Platinum Bezel, Paper&Box, 2020
Highly recommended merchant. Fast and very fluid communication. The product is equal to the description. Very happy with the purchase. Shipping in 24 hours without incidents. I would do the transaction again without hesitation. Thanks for everything.
- Julian E.2023-10-16
Bought Rolex 16220 Datejust 36mm, 1989, Paper&Box, Black Dial
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- Nora R.2023-10-13
Bought Rolex 6694 Oysterdate Precision, Blue Dial 1975, Serviced +Box
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- Lda O.2023-10-09
Bought Rolex Original Old Type Ladies Watch Box for 69178
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- Fabio P.2023-10-06
Bought Rolex Lady-Datejust, ref. 69174, 1998
Conforme alla descrizione. Spedizione rapidissima
- Domenica H.2023-10-05
Bought Rolex Datejust 1603, Blue Dial, Paper&Box 1969
Sehr kompetenter und netter Händler! Gerne wieder
- Max P.2023-09-26
Bought Rolex Original Classic Old Type Box For 14060
Je n’ai finalement pas effectué l’achat mais professionnel réactif !
- Mathieu D.2023-09-20
Bought Rolex 6694 Oysterdate Precision, Blue Dial 1966
Professionnel compétent, disponible et agréable.
Je recommande vivement.
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Raivis P.2023-09-18Bought Rolex 69173 Lady-Datejust, Grey Diamond Dial, Paper&Box, 1991
Amazing customer service, fast replies for every question I had! Watches came in perfect condition, serviced and shiny!
Highly recommend this dealer!
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Arsany B.2023-09-17Bought Rolex 15200 Oyster Perpetual Date, 1990, Blue Dial
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Dimosthenis K.2023-09-15Bought Rolex Oyster Perpetual Air-King, ref. 116900, 2020
Excellent service. Product was exactly as described. Shipping arrived sooner than expected. 5 Stars positive vibes. The chocolates accompanying the watch was so magic. Many many thanks
- Andrea M.2023-09-14
Bought Rolex Datejust, ref. 16013, 1988
The watch is perfect. Thank you
- Alina I.2023-09-13
Bought Rolex 79173 Lady-Datejust, Jubilee Diamond Dial, Paper&Box, 2000
Super fast delivery and professional. Thanks
- Alvaro O.2023-09-12
Bought Rolex Oyster Perpetual, ref. 1002, 1974
5 stars! took it the local Rolex in Madrid.
- Alberto B.2023-09-09
Bought Rolex Original Classic Old Type Box For 16520
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Alex H.2023-09-05Bought Rolex 16013 Datejust 1984, Champagne Linen Dial
I am very happy with the watch I bought from here, it is in great condition and the price was fair.
- Andrea M.2023-09-04
Bought Rolex 16710 GMT-Master II, Pepsi Bezel, 1996 Paper&Box
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Botond S.2023-08-30Bought Rolex Original Newest Design Box For All Models From 2013 - Today
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- Dirk K.2023-08-30
Bought Rolex Original Classic Old Type Box For 16700
Top Händler! Habe dort schon mehrmals gekauft und war immer absolut zufrieden!
Äußerst nette Kommunikation, absolut schnell, super Ware, äußerst seriös!
Besser ist nicht möglich!
- Michael H.2023-08-26
Bought Rolex Original Classic Old Type Box For 16570 white dial
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- Benjamin P.2023-08-21
Bought Rolex 15223 Oyster Perpetual Date, Paper&Box, Blue Dial, 1991
Transaction impeccable, le vendeur est d’une gentillesse rare, à l’écoute, et attentif au demandes. Je recommande les yeux fermé et je n’hésiterais pas à repasser par ce vendeur pour une prochaine montre. Merci à vous
- Joao T. F.2023-08-18
Bought Rolex Submariner Date, ref. 16610, 1993
Great communication and super fast shipping. Watch was very well packaged and fully matched description and photos. Most recommended!
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Georg H.2023-08-17Bought Omega Speedmaster '57 Chronograph, Silver Dial, Paper&Box, 2023
Fair price, good communication and very fast delivery. Had issues with the watch box that was in bad shape and not matching the watch, but got it replaced within days. Thanks to the SwissOnly Team
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Kamil V.2023-08-17Bought Rolex Datejust 1601-3, Paper&Box, Black Dial, 1978
Great service. I got watches day after the payment. Bracelet was too tight, dealer offer me send watches back for extansion of bracelet free of charge. I got a watches two day after with a perfect fit!
- Timo S.2023-08-17
Bought Omega 3594.50 Speedmaster Chronograph Broad Arrow, Black Dial, Paper&Box 2005
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Nafisul N.2023-08-15Bought Rolex 16200 Datejust, Black Dial, Paper&Box, 2006
Amazing experience all the way! Everything went smoothly and easily. Watch was just as described. Thank you once again.
- Giovanni S.2023-08-14
Bought Omega Seamaster Planet Ocean 600M Co-Axial, Black Dial, 2006 +Box
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