Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2939)
Share Your Experience
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Dagmar S.2026-03-24Bought Rolex Cellini, 5115/8, 32mm, Yellow gold, Ivory MOP Arabic dial, Fullset, 1y warranty
Ich habe eine Rolex 5115/8, 32mm, Yellow gold, Ivory MOP Arabic dial, Fullset, gekauft.
Die Uhr ist wie beschrieben, wunderschön.
Die Beratung und die Informationen waren sehr gut.
Die Lieferung ging schnell und war perfekt organisiert.
Danke sehr! 100% Weiterempfehlung.
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Irina K.2026-03-24Bought Rolex Cellini, 5330, 36mm, 2006, Rose gold, White Arabic dial, Fullset, 1y warranty
Diese Uhr ist in fabelhaftem Zustand. Alles genau wie beschrieben. Die Kommunikation verlief prompt, zuvorkommend und immer auf den Punkt. Bei einem Problem wurde sofort regiert und ALLES zu meiner vollsten Zufriedenheit in kürzester Zeit unkompliziert erledigt. Ich kann diesen Verkäufer und die Mitarbeiter*innen uneingeschränkt weiterempfehlen. Vielen Dank dafür!
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Bin J.2026-03-23Bought Rolex Lady Datejust, 69178, 26mm, 1995, Yellow gold, Pave Ruby Diamond dial, Fullset, 1y warranty
It was my first time buying a watch on chrono24 and I had a very good experience. Nice packaging and very fast shipping
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rafik a.2026-03-23Bought Rolex Datejust, 16233, 36mm, 1996, Two-Tone, Champagne Jubilee Big Diamond dial, Fullset, 1y warranty
Parfait rien à dire
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Peter De S.2026-03-21Bought Rolex Submariner Date, 16610, 40mm, 2002, Steel, Black dial, Fullset, 1y warranty
De geleverde Rolex was 100% zoals aangegeven dus top. Alsook een snelle levering.
- norbert m.2026-03-19
Bought Rolex Datejust, 16233, 36mm, 2001, Two-Tone, Champagne Big Diamond dial, Fullset, 1y warranty
Great service, all 100 percent correct. I can recommend this seller. I bought a rolex and it was delivered in days to austria...
- Cornelius G.2026-03-18
Bought Rolex Day-Date President, 18239, 36mm, 1993, White gold, Green Vignette Diamond dial, Fullset, Official warranty
- Marius C.2026-03-18
Bought Rolex Datejust, 16234, 36mm, 2001, Steel, Silver dial, Fullset, 1y warranty
Achat très rapide et montre conforme, rien à dire ! Merci à vous !
- Jorge Herrera R.2026-03-17
Bought Rolex Datejust, 16013, 36mm, 1987, Two-Tone, Silver dial, Fullset, 1y warranty
- K S.2026-03-17
Bought Rolex Datejust,1601, 36mm, 1971, Two-Tone, Silver dial, Box, 1y warranty
He did a great great job and the packages were very fast and then even help me getting the bracelet fit to my arm without taking any more money so I will recommend himself of the highest level you can do
- Saanda GAMAL I.2026-03-17
Bought Rolex Oyster Perpetual Date, 15200, 34mm, 1999, Steel, Black dial, Fullset, 1y warranty
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Dario S.2026-03-16Bought Rolex Datejust, 116200, 36mm, 2015, Steel, Silver dial, Fullset, 1y warranty
- Gaëtan E.2026-03-16
Bought Rolex Datejust, 16220, 36mm, 1991, Steel, Silver Small Diamond dial, Fullset, 1y warranty
- VIMOL H.2026-03-16
Bought Omega Speedmaster Schumacher Legend, 3507.51.00, 42mm, 2007, Steel, Black dial, Fullset, 1y warranty
magnifique
vous êtes un très bon vendeur
- Philipp Johannes E.2026-03-11
Bought Rolex Lady-Datejust, 69178, 26mm, 1991, Yellow gold, Pave Ruby Diamond dial, Fullset, 1y warranty
Perfekte Abwicklung. Uhr exact wie abgebildet.
Alle Papier vorhanden. Besten Dank. Jederzeit wieder.
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Floare R.2026-03-10Bought Rolex Lady-Datejust, 69178, 26mm, 1984, Yellow gold, Pave Ruby Diamond dial, Fullset, 1y warranty
Très bon vendeur et de confiance l’article correspond voie rapide. Merci beaucoup
- Dominik T.2026-03-09
Bought Omega Speedmaster Professional Moonwatch, ref. 311.30.42.30.99.001, Apollo-Soyuz, Black Meteorite dial, Fullset, Unpolished
Sehr angenehme Kommunikation, problemlose Abwicklung, top Händler!
- Laura P.2026-03-09
Bought Rolex Datejust, 16233, 36mm, 1989, Two-Tone, Black dial, Fullset, 1y warranty
Schneller netter Service, schnelle Antwortzeit und rundum gutes Gefühl bei diesem Händler. Eine wirklich tolle Uhr in top Zustand, welcher mir durch einen lokalen Uhrmacher nochmals bestätigt wurde. Würde wieder bei diesem Händler kaufen. Klare Empfehlung! Auch der Versand aus Litauen mit DHL Express lief reibungslos.
- andrea b.2026-03-06
Bought Rolex Classic Old Type Box for 16710 Black Dial, Coke Bezel
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Sebastian S.2026-03-06Bought Rolex Day-Date, 18239/118239, Grey dial, T Swiss Made T
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Lukasz C.2026-03-04Bought Rolex Cellini Danaos, 4233/8, 33mm, 1999, Yellow gold, White Arabic dial, Fullset, 1y warranty
Communication was quick and seamless. Everything was transparent, and all my questions were answered honestly and fairly.
The watch itself is amazing. Once again, this proves that choosing the dealer is more important than choosing a watch
- Martin A.2026-03-04
Bought Rolex Datejust, 16234, 36mm, 1997, Steel, Black dial, Box, 1y warranty
perfect
- Nicole H.2026-03-04
Bought Rolex Yacht-Master, 169623, 29mm, 2002, Two-Tone, White dial, Fullset, 1y warranty
Perfect! Product was as described, carefully packed. Thank you!
- Mats W.2026-03-03
Bought Rolex Cellini Dual Time, 50525, 39mm, 2019, Rose Gold, Silver Guilloche dial, Fullset, 1y warranty
- kim o.2026-03-02
Bought Rolex Datejust, 116233, 36mm, 2008, Two-Tone, Black Diamond dial, Fullset, 1y warranty
Perfect! Product was as described, fast delivery, carefully packed. Thank you
- Karin B.2026-02-28
Bought Rolex Oyster Perpetual, 116000, 36mm, 2015, Steel, White Grape dial, Fullset, 1y warranty
Es hat alles super easy geklapp, schnelle Lieferung und top Produkt. Sehr zu empfehlen!
- umberto c.2026-02-28
Bought Rolex Cellini Moonphase, 50535, 39mm, 2019, Rose gold, White dial, Fullset, 1y warranty
- Antonio H.2026-02-26
Bought Rolex Lady Datejust, 69174, White Roman dial, T Swiss Made T
Perfect. Fast replies, well packaged and extremely fast arrival.
- Rocco M.2026-02-26
Bought Rolex Submariner Date, 168000, 40mm, 1987, Steel, Black dial, Fullset, 1y warranty
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Ernesto H.2026-02-25Bought Rolex Collector's set for 16710 Black Only "Swiss" Dial, 1999
Excellent company, seller and service!!
I am highly satisfied with the product and the client service from this seller.
I hope to continue making business with them.
- Fabio S.2026-02-25
Bought Rolex Datejust, 116233, 36mm, Two-Tone, Silver MOP Roman dial, Fullset, 1y warranty
Rinvenditore gentile, competente e disponibile. Consiglio davvero a tutti. Orologio perfetto come da descrizione.
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Ron K.2026-02-24Bought Rolex Datejust Turn-O-Graph, 116264, 36mm, 2006, Steel, Black dial, Fullset, 1y warranty
Rolex gekocht via Catawiki bij SwissOnly, keurig netjes snel bezorgd en het Horloge en de papieren voldoen geheel volgens de verwachting. Zeer tevreden over SwissOnly en betrouwbaar.
- William T.2026-02-24
Bought Rolex Datejust, 16234, 36mm, 2000, Steel, Silver dial, Box, 1y warranty
Très bonne expérience avec ce professionnel, bonne communication, aucune mauvaise surprise sur la montre, envoi rapide et sécurisé je recommande sincèrement.
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Chun Yu Y.2026-02-23Bought Rolex Day-Date, 18238, Cacholong Opal 6 & 9 Diamond dial, Swiss Made
Thanks
- Marie J.2026-02-23
Bought Rolex Cellini, 5112, 32mm, 1995, Yellow gold, Ivory Jubilee Roman dial, Fullset, 1y warranty
Expédition très rapide et sécurisée. La montre correspond parfaitement aux photos et à la description. État exceptionnel, fonctionnement impeccable. Transaction fluide et professionnelle. Je recommande ce vendeur sans hésitation.
- Victor B.2026-02-23
Bought Rolex Day-Date 36 President, 118238, 36mm, 2004, Yellow gold, Green dial, Fullset, 1y warranty
- Shuangfeng H.2026-02-21
Bought Audemars Piguet, 79331OR.ZZ.1068OR.01, 24mm, 1997, Red gold, MOP Roman Diamond dial, Fullset, 1y warranty
手表很好，我们很喜欢．．
- Andreia M.2026-02-20
Bought Rolex Cellini, 4081, 25mm, 1995, Yellow gold, Champagne Diamond dial, Box, 1y warranty
I am absolutely delighted with my purchase from SwissOnly. Expensive (compared to other alternatives), but full of history and beautifully preserved. Excellent service and a lovely chocolate touch.
- Jan G.2026-02-20
Bought Rolex Oyster Perpetual, 67183, 24mm, 1995, Two-Tone, Grey Arabic dial, Fullset, 1y warranty
1A! Hat alles super gepasst. Gerne wieder :)
- umberto c.2026-02-20
Bought Rolex Cellini Moonphase, 50535, 39mm, 2019, Rose gold, White dial, Fullset, 1y warranty
- Emmanuel D.2026-02-18
Bought Omega Speedmaster Professional Moonwatch "Snoopy", 42mm, 2003, 1y warranty, Fullset, ref. 3578.51.00, Steel, Black dial, Serviced
Excellent experience. The watch is exactly as described in the detailed listing. Perfect communication. Fast and very careful shipping. I recommend Swissonly without hesitation.
- Mariana A.2026-02-18
Bought Rolex Oysterdate Precision, 6694, 34mm, 1983, Steel, Silver dial, Box, 1y warranty
Preciso e cortese. Orologio come da descrizione. Consigliatissimo
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Marko S.2026-02-17Bought Rolex Cellini, 5115/8, 32mm, 2008, Yellow gold, Black Roman dial, Fullset, 1y warranty
The trader is highly recommanded!
- Dylan M.2026-02-16
Bought Rolex Datejust, 16220, 36mm, 1990, Steel, Black dial, Fullset, 1y warranty
- Heiko S.2026-02-16
Bought Rolex Datejust, 16234, 36mm, 1993, Steel, White dial, Box ,1y warranty
->Sehr seriös und nicht aufdringlich.
->Der Händler ist auf alle Fragen eingegangen.
->Die Uhr war wie auf denn Bildern und in der Beschreibung.
->Würde jederzeit wieder bei diesem Händler bestellen.
->100% Zufrieden mit SwissOnly
- Marco B.2026-02-16
Bought Rolex Oyster Perpetual, 116000, 36mm, 2015, Steel, Grey dial, Fullset, 1y warranty
Venditore professionale e rapidissimo nelle risposte e nella consegna. C’è stato un piccolo imprevisto con l’orologio, ma tutto è stato gestito in maniera impeccabile.
- Sevada H.2026-02-16
Bought Rolex Explorer, 14270, 36mm, 1999, Steel, Black Arabic dial, Fullset, 1y warranty
Great communication and perfect wrapping. Really happy with my purchase, thank you!
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Ville V.2026-02-16Bought Rolex Oyster Perpetual, 116000, 36mm, 2010, Steel, Blue Arabic dial, Fullset, 1y warranty
- Piet L.2026-02-14
Bought Rolex Cellini, 4081, 25mm, 1981, Yellow gold, Champagne Diamond dial, Box, 1y warranty
Alles prima! Angenehme Kommunikation, unproblematische Abwicklung!!
- ANTONIO T.2026-02-12
Bought Rolex Oyster Perpetual, 76094, 26mm, 2001, Steel, Black dial, Fullset, 1y warranty
The watch was perfectly in line with the description and the photos. Timely delivery also appreciated.
Hi, I’m Olena! Let's chat.
