Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 15 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 15 watchmakers and 8 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, Klarna, IDELA and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 19,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 8 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (3095)
Share Your Experience
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Louis G.2026-05-05Bought Breitling Superocean Heritage II, AB2020, 46mm, Steel, Black dial, Fullset, 1y warranty
item well packed and in perfect condition with all necessary documentation.
- Loris La g.2026-05-04
Bought Rolex Datejust, 1601, 36mm, 1973, Steel, Black dial, Fullset, 1y warranty
Top vendeur
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Jean-Paolo S.2026-04-30Bought Rolex Original Black Leather Strap, 20x16
Top vendeur. Très professionnel. Merci
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Jen S.2026-04-29Bought Rolex Cellini Danaos, 4233, 33mm, 2008, Rose/White gold, Black Arabic dial, Fullset, 1y warranty
Great communication. Happy with the watch!
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Mats L.2026-04-29Bought Panerai Luminor Marina 1950 3 Days Automatic, PAM 00351, 44mm, 2010, Titanium, Black Arabic dial, Fullset, 1y warranty
Snabb att svara, trevligt bemötande, snabb leverans och klockan var i perfekt skick, jag rekommenderar varmt SwissOnly.
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Joao C.2026-04-28Bought Rolex Datejust, 16233, 36mm, 1992, Two-Tone, Black dial, Fullset, 1y warranty
Very helpful seller. Answered quickly, was friendly, and helped my find my watch. Recommend and will buy again from them. Thanks
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Leanne C.2026-04-28Bought Rolex Datejust, 16013, 36mm, 1987, Two-Tone, Champagne Tapestry dial, Fullset, 1y warranty
A great experience from start to finish and we are so happy with the watch!
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Margherita C.2026-04-28Bought Rolex Datejust, 16234, 36mm, 1989, Steel, Silver Small Diamond dial, Box, 1y warranty
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Florian G.2026-04-27Bought Rolex Datejust, 16014, 36mm, 1983, Steel, Grey dial, Fullset, 1y warranty
Would buy again. Very kind, great watch!
- Jean-Louis P.2026-04-27
Bought Omega Speedmaster Professional Moonwatch, 3570.50, 42mm, Steel, Black dial, Fullset, 1y warranty
I highly recommend Swatch Only. They are very professional, and the Speedmaster Moonwatch I received is a beautiful piece.
- Jonatan T.2026-04-27
Bought Rolex Datejust, 16014, 36mm, 1983, Steel, Blue dial, Fullset, 1y warranty
Perfect condition, delivery within 36 hours, quick communication.
Can highly recommend!
- Luke T.2026-04-27
Bought Rolex Oyster Perpetual, 116000, 36mm, 2018, Steel, White Grape dial, Fullset, 1y warranty
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Pak Kan H.2026-04-25Bought Rolex Datejust, 16014, 36mm, 1970, Steel, Grey dial, Fullset, 1y warranty
The shipping was done very fast, watch come well protected and everything as described. Communication is fast and professional. Highly recommended seller.
- Jean-Michel R.2026-04-24
Bought Rolex Datejust, 16014, 36mm, 1987, Steel, Silver Linen dial, Fullset, 1y warranty
Je recommande. Vendeur disponible pour tout renseignement. Efficace. Envoie rapide et très bien emballé. La montre est en parfaite état, identique à l’annonce. Boîte, documents, montre tout était parfait. Je recommanderais sans aucune hésitation.
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Caroline De z.2026-04-23Bought Rolex Datejust, 16233, 36mm, 1991, Two-Tone, Blue dial, Fullset, 1y warranty
Excellent service. Watch is in great state, exactly as presented. Well packaged and shipped quickly. Can highly recommend.
- Jan Q.2026-04-23
Bought Rolex Datejust, 16220, 36mm, 2002, Steel, Blue Roman dial, Fullset, 1y warranty
Great seller and a great watch. Recommended! ⭐️⭐️⭐️⭐️⭐️
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Olaf M.2026-04-23Bought Rolex Day-Date President, 18348, 36mm, 1990, Yellow gold, Brown Vignette Diamond dial, Fullset, 1y warranty
Great service, fast delivery, great watch in condition as described
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Albert B.2026-04-22Bought Rolex Lady-Datejust, 79174, 26mm, 2005, Steel, Grey dial, Box, 1y warranty
Great seller! Good communication, incredibly fast delivery ( less than 48h tonspain) and top condition watch! Recommend 100%
- Ben A.2026-04-22
Bought Rolex Datejust, 16220, 36mm, 1989, Steel, Grey dial, Fullset, 1y warranty
Fantastic dealer, start to finish. Responsive, pleasant, and the whole process was fast. Watch arrived in pristine condition with box and papers fully intact. Would definitely buy from them again!
- Gregor Z.2026-04-22
Bought Rolex Air King, 5500, 34mm, 1978, Steel, Grey dial, Box, 1y warranty
Excellent seller! The watch is stunning and perfectly matches the description. Great & fast shipping and great communication. Highly recommended for high-end timepieces. Thank you! Five stars!
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Lena E.2026-04-22Bought Rolex Lady-Datejust, 79173, 26mm, 2000, Two-Tone, White Roman Diamond dial, Fullset, 1y warranty
Äußerst positive Erfahrung - Die Uhr ist in perfektem Zustand und makellos. Ebenso die beigelegten Zertifikate und Bescheinigungen. Auch die Verpackung war einwandfrei.
Darüber hinaus war die Kommunikation freundlich und hilfreich - Fragen wurden innerhalb kürzester Zeit beantwortet.
Die Kauf-/Zahlungsabwicklung war ebenso professionell und unkompliziert.
Ich kann den Händler ohne Einschränkung empfehlen und werde gerne weitere Käufe in Betracht ziehen. Vielen Dank!
- Maurice F.2026-04-22
Bought Rolex Datejust, 16233, 36mm, 1993, Two-Tone, Blue Vignette Big Diamond dial, Fullset, 1y warranty
Excellent communication. Watch is as beautiful as I expected. I wouldn’t hesitate to do business with SwissOnly again!
- Stéphane S.2026-04-22
Bought Rolex Oyster Perpetual Date, 1501, 34mm, 1970, Steel, Blue dial, Fullset, 1y warranty
Very fast delivery and thank you for the chocolate
- Frederic S.2026-04-21
Bought Rolex Datejust, 16014, 36mm, 1986, Steel, Black dial, Fullset, 1y warranty
Wunderschöne Uhr. Wie vom Händler beschrieben mit allem Zubehör und Papieren. Die Kommunikation hat super funktioniert. Jederzeit gerne wieder.
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Rafael Č.2026-04-21Bought Rolex Air King, 5500, 34mm, 1982, Steel, Silver dial, Fullset, 1y warranty
Everything was fine. Delivery was very fast.
- Peer E.2026-04-20
Bought Rolex Air King, 5500, 34mm, 1988, Steel, Black dial, Box, 1y warranty
Ich würde bei Swiss Only jederzeit wieder eine Uhr kaufen. Der Kauf war vom ersten Kontakt bis zur Abwicklung problemlos und angenehm, vor allem durch die extrem kurzen Antwortzeiten.
- gianni n.2026-04-17
Bought Rolex Datejust, 16233, 36mm, 1989, Two-Tone, Silver Small Diamond dial, Fullset, 1y warranty
grazie Tutto ok e consegna velocissima veramente soddisfatto a presto
- Hans M.2026-04-16
Bought Rolex Datejust, 16220, 36mm, 1989, Steel, Black dial, Fullset, 1y warranty
Uhr entsprach exakt der Abbildung und Beschreibung. Perfekte Abwicklung und zeitnaher Versand. Insgesamt perfekt!
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Agnieszka P.2026-04-14Bought Cartier Panthère, W2PN0019, 29mm, 2025, Two-Tone, Silver Roman dial, Box, Official warranty
Everything is fine — I highly recommend this seller. Very professional and reliable.
- Bernd M.2026-04-14
Bought Rolex Datejust, 16233, 36mm, 1996, Two-Tone, Champagne Big Diamond dial, Fullset, 1y warranty
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Costas N.2026-04-14Bought Rolex Datejust, 16013, 36mm, 1982, Two-Tone, White dial, Fullset, 1y warranty
Best company I ever dealt with and very professionals
- Alessandra P.2026-04-10
Bought Rolex Oyster Perpetual Date, 1501, 34mm, 1980, Steel, Black dial, Fullset, 1y warranty
Gentilezza e proffessionalità
- Reimar S.2026-04-09
Bought Rolex Explorer RARE, 5504, 36mm, 1959, Steel, Black Arabic dial, Box, 1y warranty
- Vittoriano F.2026-04-09
Bought Rolex Oyster Perpetual, 276200, 28mm, 2024, Steel, Pink dial, Fullset, Official warranty
spedizione velocissima, imballo adeguato ed oggetto fantastico. Grazie.
- Antonio P.2026-04-07
Bought Rolex Oyster Perpetual Date,1500, 34mm, 1969, Steel, Grey dial, Fullset, 1y warranty
Un trabajo fantástico el realizado por la gente de SwissOnly con el Rolex Oyster Perpetual Date 1500 de 1969. Realmente como nuevo, con su caja y toda la documentación completa. El envío bien cerrado para evitar manipulaciones. La entrega en un día a España. Con garantía de 1 año y sus pruebas documentadas. Además buen precio. Una grata sorpresa, no se puede pedir más. Volveré a comprarles, si tienen el reloj que busque, claro ;). Un saludo.
- Damian N.2026-04-07
Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Black Big Diamond dial, Fullset, 1y warranty
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Graciete A.2026-04-07Bought Rolex Oyster Perpetual Date 15223, 34mm, 1991, Two-Tone, White Roman dial, Fullset, 1y warranty
Very beautiful watch, all supporting documentation and certificates of authenticity provided, and fast and secured delivery. I definetely recommend the seller.
- Paul G.2026-04-07
Bought Rolex Datejust Turn-O-Graph, 16263, 36mm, 1991, Two-Tone, Blue dial, Box, 1y warranty
Super OK!
- Dennis F.2026-04-06
Bought Rolex Datejust, 16234, 36mm, 1991, Steel, Black dial, Fullset, Official warranty
Uhr war genau wie beschrieben - schneller Versand - sehr kompetenter und angenehmer Kontakt - absolut zu empfehlen.
- Manuel R.2026-04-06
Bought Rolex Oyster Perpetual, 67480, 31mm, 1998, Steel, Black Arabic dial, Fullset,1y warranty
- Paul M.2026-04-06
Bought Rolex Oyster Perpetual, 77080, 31mm, 1999, Steel, Silver dial, Fullset, 1y warranty
- Alexandra F.2026-04-02
Bought Rolex Lady Datejust, 69173, 26mm, 1995, Two-Tone, Black dial, Fullset, 1y warranty
Alles bestens!
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Hamy O.2026-03-31Bought Rolex Datejust, 16233, 36mm, 2001, Two-Tone, Champagne Big Diamond dial, Fullset, 1y warranty
Good communication and even better watch. Real clean and nice purchase. Will recommend
- Jessica A.2026-03-31
Bought Rolex Lady-Datejust, 179160, 26mm, 2011, Steel, Black Roman dial, Fullset, 1y warranty
- Marc Q.2026-03-31
Bought Rolex Cellini, 4112/8, 32mm, 1991, Yellow gold, Silver dial, Fullset, 1y warranty
- Canzio O.2026-03-30
Bought Rolex Oyster Perpetual, 116000, 36mm, 2018, Steel, Black dial, Fullset, 1y warranty
fantastico
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Jen M.2026-03-30Bought Omega Seamaster Planet Ocean, 2208.50, 45.5mm, 2009, Steel, Black Arabic dial, Fullset, 1y warranty
Such an amazing watch! Exactly as described in perfect condition. Thank you for the 5 star service!
- Monika B.2026-03-30
Bought Rolex Day-Date President, 18238, 36mm, 1990, Yellow gold, Pave Diamond Ruby dial, Fullset, 1y warranty
- Sebastián A.2026-03-30
Bought Rolex Day-Date, President 118235, 36mm, 2000, Rose gold, Pink Roman dial, Fullset, 1y warranty
- Arnoud G.2026-03-27
Bought Rolex Original Classic Old Type Box For 16520
Hi, I’m Olena! Let's chat.
