Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2939)
Share Your Experience
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Zahari D.2025-10-30Bought Rolex Lady-Datejust, 179174, 26mm, 2010, Steel, Silver Jubilee Diamond dial, Fullset, 1y warranty
All requested info was given in prompt time by this seller. The watch arrived on time and as per the pictures sent. Very grateful for the assistance. I would definitely buy from them again!
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Louis De lucy de f.2025-10-29Bought Rolex Datejust, 16220, 36mm, 1991, Steel, Blue dial, Fullset, 1y warranty
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Yongyut T.2025-10-29Bought Rolex Day-Date, 18238/118238, Blue Big Diamond dial, Swiss Made
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franco s.2025-10-28Bought Rolex Oyster Perpetual Date, 15210, 34mm, 1991, Steel, Blue dial, Fullset, 1y warranty
Arrivato pacco curato e tempi d attesa velocissimi!!! Molto bravi
- Gustavo G.2025-10-28
Bought Rolex Oyster Perpetual Lady Date, 69240, 26mm, 1995, Steel, Grey dial, Fullset, 1y warranty
orologio perfetto, ricevuto nei tempi e completo di tutto. ottimo acquisto.
- Matteo F.2025-10-28
Bought Rolex Submariner Date, 16610T, 40mm, 2007, Steel, Black dial, Fullset 1y warranty
Venditore serio, preciso e affidabile!
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Raphaël V.2025-10-28Bought Rolex Datejust, 16233, 36mm, 1990, Two-Tone, Green Vignette Small Diamond dial, Fullset, 1y warranty
The watch is exactly as described and it was carrefully packed! The seller sent me a message right after I received my order, which is not so common... I recommend this seller without hesitation !
- Jeremy B.2025-10-24
Bought Rolex Datejust, 1601, 36mm, 1970, Steel, Blue dial, Box, 1y warranty
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José M.2025-10-24Bought ,Omega Seamaster Apnea, 2595.30, 42mm, Steel, Silver dial, Fullset, 1y warranty
O relógio chegou bem embalado, todos os artigos estavam exatamente como descrito e como mostravam nas fotografias, além disso, fiquei impressionado com a rapidez da entrega. Muito satisfeito.
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Katarina L.2025-10-22Bought Rolex Datejust, 68274, 31mm, 1990, Steel, Blue Vignette Small Diamond dial, Fullset, 1y warranty
- Kateryna K.2025-10-22
Bought Rolex Cellini, 4109, 26mm, 1991, White gold, Silver dial, Fullset, 1y warranty
La montre est exactement comme sur les photos, le vendeur est très agréable et la communication a été rapide.
L’envoi a été fait le lendemain, tout est parfait, je recommande !
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KONSTANTINOS P.2025-10-20Bought Rolex Air King Precision, 14000, White Roman dial, Swiss Made
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María Aranzazu D.2025-10-20Bought Rolex Lady-Datejust, 69158, Factory Diamonds, 1995, Yellow gold, Champagne Big Diamond dial, Fullset, 1y warranty
Muy serio. Totalmente recomendable
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Osman elamin E.2025-10-20Bought Rolex Day-Date, 18239, 36mm, 1993, White gold, Grey dial, Box & Papers, 1y warranty
Great communication & service, would definitely recommend
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Brady G.2025-10-15Bought Rolex Datejust, 16014, 36mm, 1981, Steel, Grey dial, Fullset, 1y warranty
Great experience. Watch looks amazing. Flawless communication and fast delivery.
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Stephen L.2025-10-15Bought Rolex Cellini Danaos, 4243/9, 38mm, 2006, White gold, Black dial, Fullset, 1y warranty
Great communication with Olena, guided me through the shipping process to US. Packaging was top notch. Very well wrapped and cushioning for the watch. Very pleased with the watch and was in pristine condition.
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Kenny C.2025-10-14Bought Rolex Day-Date, Rare TRIDOR, 18039, 36mm, 1986, Green Vignette Small Diamond dial, Fullset, 1y warranty
- Kenny C.2025-10-14
Bought Rolex Day-Date, 18049, 36mm, 1979, White gold, Green Vignette Small Diamond dial, Box, 1y warranty
- Mary H.2025-10-14
Bought Cartier Lanières Mini Tonneau, WJ2007X3, 17mm, 2007, Silver Roman dial, Fullset, 1yr warranty
I got a Cartier watch and I’m very happy with my purchase! I received it very fast and in excellent condition! Thanks!
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Gerrit H.2025-10-13Bought Rolex Day-Date, 118239, 36mm, 2005, White gold, Black dial, Fullset, 1y warranty
Ich kann den Händler nur empfehlen. Sehr schnelle Reaktion und Lieferung, vollkommen einwandfreie Uhr. So stellt man sich das vor. Vielen Dank.
- Michiel S.2025-10-13
Bought Rolex Datejust, 1601, 36mm, 1977, Steel, Blue dial, Box, 1y warranty
Swift communications & delivery. I recommend Swissonly and would buy again!
- orietta l.2025-10-13
Bought Rolex Orchid, 2682, 21mm, 1976, White gold, Silver dial, Fullset, 1y warranty
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Oscar Fernandez T.2025-10-13Bought Rolex Datejust, 16013, 36mm, 1981, Two-Tone, Silver dial, Fullset, 1y warranty
Very satisfied and happy with the professional experience.
- Rick van E.2025-10-13
Bought Rolex Cellini Date 50515, 39mm, 2015, Rose gold, Silver Guilloche dial, Fullset, 1y warranty
I had an excellent experience purchasing a watch from SwissOnly via Chrono24. Their professionalism was outstanding, with quick and clear responses to all my inquiries. The watch arrived promptly, in perfect condition, and exactly as described—truly top-quality. I highly recommend Swissonly for their reliable service and exceptional product quality!
- Rudolf De R.2025-10-12
Bought Piaget, 4152D23, 21mm, 1990, White gold, Pave Diamond dial, Box, 1y warranty
Thank you so much for everything! The watch is 100% original and beautiful!
- Apolline L.2025-10-09
Bought Rolex Lady-Datejust, 179171, 26mm, 2006, Two-Tone, White Diamond dial, Fullset, 1y warranty
- Giuseppe g.2025-10-09
Bought Rolex Datejust, 16013, 36mm, 1988, Two-Tone, Blue dial, Fullset, 1y warranty
FAST AND PERFECT TRANSACTION, THE ROLEX WAS AS DESCRIBED .... PERFECT
- orietta l.2025-10-09
Bought Rolex Cellini Danaos, 6229, 25mm, 2001, White gold, Black Arabic dial, Fullset, 1y warranty
- Mirko C.2025-10-07
Bought Rolex Datejust, 16233, 36mm, 2000, Two-Tone, Champagne Jubilee Diamond dial, Fullset, 1y warranty
Perfetto
- Raaed K.2025-10-06
Bought Rolex Oyster Perpetual Date, 1500, 34mm, 1978, Steel, Blue dial, Fullset, 1y warranty
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MAKOTO U.2025-10-04Bought Rolex Oyster Perpetual Date, 15200, 34mm, 1995, Steel, Grey dial, Fullset, 1y warranty
- Michael M.2025-10-04
Bought Rolex Datejust, 1601, 36mm, 1978, Steel, Silver Linen dial, Box, 1y warranty
Prompt responses, watch was as described and matched pictures
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Muhammad S.2025-10-04Bought Rolex Datejust, 16234, 36mm, 1996, Steel, Blue dial, Fullset, 1y warranty
The dealer was very cooperative.He was replied every single question.
Recommended 👍
- Simone M.2025-10-04
Bought Rolex Cellini, 5112, 32mm, 1995, Yellow gold, Champagne Roman dial, Fullset, 1y warranty
A clock of the ‘95 that looks like new. A perfect service. Thank you guys very much
- Stefan S.2025-10-04
Bought Rolex Datejust, 16030, 36mm, 1987, Steel, Grey dial, Fullset, 1y warranty
Great dealer. Would recommend 10/10.
- Angela T.2025-10-02
Bought Rolex Lady-Datejust, 179174, 26mm, 2006, Steel, Salmon Diamond dial, Fullset, 1y warranty
- Pieter Sven P.2025-10-02
Bought Rolex Oyster Perpetual Date, 115200, 34mm, 2012, Steel, Black dial, Fullset, 1y warranty
- Ricarda K.2025-10-02
Bought Rolex Datejust, 1601, 36mm, 1972, Steel, Silver dial, Box, 1y warranty
Good Communication and fast shipment. I am very satisfied.
- Nicolas B.2025-10-01
Bought Omega Speedmaster Professional Moonwatch, 145.0022, 42mm, 1990's, Steel, Black dial, Fullset, 1y warranty
souci à la livraison mais réaction rapide et arrangeante du vendeur. Montre de qualité et authentique.
- ioannis p.2025-09-30
Bought Rolex Daytona, 16523, 40mm, 2000, Two-Tone, White dial, Fullset, 1y warranty
απο το πρωτο βημα μεχρι την παραδοση ηταν ολα τελεια!!!
- Mathis D.2025-09-30
Bought Rolex Explorer, 14270, 36mm, 1999, Steel, Black Arabic only "Swiss" dial, Fullset, 1y warranty
- Michael P.2025-09-30
Bought Omega peedmaster Professional Moonwatch, 3590.50, 42mm, 1993, Steel, Black Tritium dial, Fullset, 1y warranty
Correspond parfaitement à la description .
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Bartosz Ł.2025-09-29Bought Omega Speedmaster Day Date, 3222.80, 40mm, Steel, Blue dial, Fullset, 1y warranty
Opis zgodny z otrzymanym zegarkiem. Sprawnz transakcja. Polecam
- frederic j.2025-09-29
Bought Rolex Datejust, 1601, 36mm, 1967, Steel, Blue dial, Fullset, 1y warranty
- Léopold D.2025-09-29
Bought Omega Speedmaster Professional Moonwatch, 3573.50, 42mm, Steel, Black dial, Fullset, 1y waranty
Je recommande ce vendeur, très bonne communication! Très efficace et réactif! Emballage soigné, envoyé en DHL express en 24h! Rien à redire!
- Markus Z.2025-09-29
Bought Rolex Cellini Time, 50505, 39mm, 2015, Rose gold, White Roman dial, Fullset, 1y warranty
Very good and fast communication. Exactly as described and pictured. Highly recommended.
- Samuel lahoz t.2025-09-29
Bought Rolex Oyster Perpetual, 116000, 36mm, 2016, Steel, White Grape dial, Fullset, 1y warranty
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KUNMIN C.2025-09-26Bought Rolex Day-Date, 18238/118238, Black Small Diamond dial, T Swiss Made T + Hands Set
It's a pleasure to do business with you! The Dail is great.
- TONI BURGUERA B.2025-09-24
Bought Breitling Chronomat, 44 AB01152A, 44mm, 2019, Steel, MOP dial, Fullset, 1y warranty
Esxelente vendedor, totalmente recomendable!!!
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Aleksi M.2025-09-23Bought Rolex Datejust, 16234, 36mm, 2001, Steel, Silver Roman dial, Fullset, 1y warranty
Hi, I’m Olena! Let's chat.
