Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2939)
Share Your Experience
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Andrea A.2025-09-23Bought Rolex Oysterdate Precision, 6694, 34mm, 1986, Steel, Blue dial, Box, 1y warranty
All perfect
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Brigitte Le G.2025-09-23Bought Rolex Oyster Perpetual, 67480, 31mm, 1996, Steel, Silver dial, Fullset, 1y warranty
Expédition et réception très rapide. Montre, boite et documents exactement ce qui a été proposé à la vente. Mise à la taille du bracelet OK. maison tres sérieuse j'achèterai de nouveau avec confiance
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Christian K.2025-09-23Bought Rolex Oyster Perpetual Date, 15210, 34mm, 1994, Steel, Grey dial, Fullset, 1y warranty
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Richard De R.2025-09-23Bought Rolex Oysterdate Precision, 6694, 34mm, 1978, Steel, Blue dial, Box, 1y warranty
mooie horloge en snel geleverd zoals beschreven
- Christoph B.2025-09-22
Bought Rolex Cellini, 4112, 32mm, 1995, Yellow gold, Champagne dial, Fullset, 1y warranty
Super Service, tolle Uhr.
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Colin C.2025-09-22Bought Rolex Explorer, 214270, 39mm, 2015, Steel, Black Arabic dial, Fullset, 1y warranty
Very good to deal with. Very quick and informative communication in all questions I had. Very quick delivery, packaged excellent and very happy overall. My next purchase will be with Swiss Only again. Olena looked after the whole process 10/10
- Franco L.2025-09-22
Bought Rolex Cellini Date, 50515, 39mm, 2016, Rose gold, Black Guilloche dial, Fullset, 1y warranty
Molto soddisfatto del trattamento, orologio , box and paper in ordine come nuovi, orologio testato con annesso report, acquisterò in futuro altri articoli
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Line Lund P.2025-09-22Bought Rolex Lady-Datejust, 179171, 26mm, 2009, Two-Tone, Pink Diamond dial, Fullset, 1y warranty
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Sylvia H.2025-09-22Bought Rolex Datejust, 178274, 31mm, 2011, Steel, MOP Diamond dial, Fullset, 1y warranty
Swiss Only zijn altijd goede mooie uurwerken
- Petri S.2025-09-17
Bought Rolex Oyster Perpetual, 76193, 24mm, 1999, Two-Tone, Black dial, Fullset, 1y warranty
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Ruxandra S.2025-09-17Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Green Vignette Big Diamond dial, Fullset, 1y warranty
- Xiaoqiu Q.2025-09-17
Bought Omega Speedmaster Professional Moonwatch, ref. 311.12.42.30.01.001, Speedy Tuesday Ultraman, Black dial, Fullset
Very responsive dealer, very speedy delivery. The packaging is also very good.
- Sam B.2025-09-16
Bought Rolex Oyster Perpetual, 124200, 34mm, 2022, Steel, Silver dial, Fullset, Official warranty
Parfait
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Robin S.2025-09-15Bought Rolex Datejust, 16030, 36mm, 1988, Steel, Grey dial, Fullset, 1y warranty
- Jens Aksel C.2025-09-13
Bought Omega Seamaster Diver 300 M, 210.20.42.20.01.001, 42mm, 2019, Two-Tone, Black dial, Fullset, 1y warranty
Perfect quality, fair price, quick delivery.
- Alex B.2025-09-11
Bought Rolex Submariner Date, 16610, 40mm, 1999, Steel, Black dial, Fullset, 1y warranty
Found a nice looking Submariner 16610 and after looking at the photo's, I contacted SwissOnly because the watch's bracelet was too small for me. They made an offer for the FULL SET watch, warranty AND two extra links! Today the watch arrived (A day after full payment) and it's set on time, extra links attached and also a watertest and timegrapher report made on the day I bought the watch. The watch is exactly like the photos! Recommended and I will definitely return!
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Fernando G.2025-09-09Bought Rolex Cellini, 5115, 32mm, 2008, Yellow gold, Champagne Concentric Roman dial, Fullset, 1 y warranty
Because of customs issues it was a difficult process. But they made it possible. Very attentive from the first moment. They always looked for possibilities.
- Florian Peter Dr. W.2025-09-09
Bought Rolex Oyster Perpetual, 124200, 34mm, 2022, Steel, Black dial, Fullset, Official warranty
Very quick response, very good packaging, very fast delivery. I would buy any time again. Thank you.
- François M.2025-09-09
Bought Rolex Oyster Perpetual Lady, 76193, 24mm, 1999, Two-Tone, Black dial, Fullset, 1y warranty
Excellente expérience. Acheminement rapide (DHL au top comme d'habitude) Joli paquet très bien conçu, et très belle montre comme indiqué dans l'annonce. SWISSONLY est extrémement sérieux. BRAVO
- Irina Iris M.2025-09-09
Bought Rolex Day-Date, 18238, 36mm, 1989, Yellow gold, Brown Vignette Small Diamond dial, Fullset, 1y warranty
- Nichi C.2025-09-09
Bought Rolex Oyster Perpetual Date, 1501, 34mm, 1971, Steel, Grey dial, Fullset, 1y warranty
I will be back for sure. Thank you for everything!
- Daniele S.2025-09-08
Bought Omega Speedmaster Professional Moonwatch, 3570.50, 42mm, Steel, Black dial, Fullset, 1y warranty
Ottimo cone da descrizione
- Denis C.2025-09-08
Bought Rolex Day-Date Oysterquartz, 19019, 36mm, 1979, White gold, Grey dial, Box, 1y warranty
Ok
- Klaus V.2025-09-08
Bought Rolex Datejust, 16220, 36mm, 2004, Steel, Silver dial, Box, 1y warranty
Superfreundlich und superschnell ! Uhr entspricht exakt der Beschreibung.
- Rasmus Kløve l.2025-09-08
Bought Rolex Datejust, 116200, 36mm, 2007, Steel, Blue dial, Fullset, 1y warranty
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Shebin M.2025-09-08Bought Rolex Datejust, 16234, 36mm, 1993, Steel, Blue Big Diamond dial, Fullset, 1y warranty
Very professional dealer and smooth transaction!
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Zenon W.2025-09-05Bought Rolex Datejust, 16233, 36mm, 2002, Two-Tone, Champagne Jubilee Big Diamond dial, Box, 1y warranty
POLECAM BEZ NAJMNIEJSZYCH ZASTRZEZEN
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Nuno V.2025-09-04Bought Cartier Pasha, W31039M7, 36mm, 1999, Steel, White dial, Fullset, 1y warranty
Excelente experiência, comunicação tempestiva e acurada e produto conforme. Pedi o envio posterior e acederam prontamente
- Giorgio M.2025-09-03
Bought Panerai Luminor Submersible, PAM 01305, 47mm, 2018, Titanium, Black dial, Fullset, 1y warranty
Perfette condizioni il tutto: scatola orologio ecc. Soddisfatto Consiglio vivamente!👌
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Jay A.2025-09-03Bought Rolex Lady-Datejust, 79173, 26mm, 2002, Two-Tone, Black Roman dial, Fullset, 1y warranty
Fast shipment, great communication team and lovely authentic products👍🏻 they are the best
- Nicolai Sloth Cordeiro T.2025-09-03
Bought Rolex Cellini, 6110, 26mm, 2008, Yellow gold, White MOP Arabic dial, Fullset, 1y warranty
Very good service, all way
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Bianca S.2025-09-02Bought Rolex Cellini, 5115/8, 32mm, 2014, Yellow gold, Ivory Jubilee Roman dial, Fullset, 1y warranty
The dealer was very communicative and helpful. We were guided throughout the whole process. We are absolutely in love with our new watch! Definitely recommend.
- Camilla P.2025-09-02
Bought Rolex Datejust, 68274, 31mm, 1990, Steel, Grey dial, Fullset, 1y warranty
- Fabien M.2025-09-02
Bought Rolex Datejust, 16014, 36mm, 1978, Steel, Blue dial, Fullset, 1y warranty
- Christian H.2025-09-01
Bought Rolex Lady-Datejust, 179174, 26mm, 2006, Steel, Silver Diamond dial, Fullset, 1y warranty
All good thx
- Marco I.2025-09-01
Bought Rolex Datejust, 16014, 36mm, 1979, Steel, Grey dial, Fullset, 1y warranty
Molto cortese, veloce nelle risposte, rassicurante. L’orologio è in perfette condizioni, sembra nuovo con tutti i test e garanzie.
Spedizione veloce e puntuale.
Affidabilità massima.
Grazie
- Silvia M.2025-09-01
Bought Rolex Lady-Datejust, 69174, 26mm, 1997, Steel, Silver Big Diamond dial, Fullset, 1y warranty
rapidità e puntualità
- davide p.2025-08-30
Bought Rolex Datejust, 16233, 36mm, 1994, Two-Tone, Champagne Small Diamond dial, Fullset, 1y warranty
- Rossella A.2025-08-29
Bought Rolex Datejust, 16233, 36mm 1994, Two-Tone, Silver Jubilee Big Diamond dial, Fullset, 1y warranty
Tutto perfetto. Consigliato.
- Zenon W.2025-08-29
Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Black Big Diamond dial, Fullset, 1y warranty
Wspaniały kontakt ze sprzedawca,szybkie uprzejme odpowiedzi na zadane pytania.POLECAM BEZ ZASTRZEZEN,POZDRAWIAM
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Julen Elosegui G.2025-08-28Bought Rolex Day-Date, 18238/118238, Champagne String Ruby Diamond dial, T Swiss Made T
- Pascale Cornesse - F.2025-08-28
Bought Rolex Lady-Datejust, 69174, 26mm, 1993, Steel, Blue dial, Fullset, 1y warranty
Vendeur très professionnel. Très bonne communication et le produit correspond tout à fait à la description. Je recommande !
- Victor G.2025-08-28
Bought Rolex Datejust, 1601, 36mm, 1975, Steel, Silver dial, Box, 1y warranty
- Adam S.2025-08-27
Bought Rolex Cellini Danaos, 4243/9, 38mm, 2006, White gold, Black dial, Fullset, 1y warranty
Very good
- Luis Filipe B.2025-08-27
Bought Rolex Oysterdate Precision, 6694, 34mm, 1969, Steel, Black dial, Box, 1y warranty
- Thomas M.2025-08-27
Bought Rolex Lady-Datejust, 69174, 26mm, 1996, Steel, Silver Jubilee Big Diamond dial, Fullset, 1y warranty
- Gian Piero S.2025-08-23
Bought Rolex Lady-Datejust, 79174, 26mm, 2004, Steel, Silver Diamond dial, Box, 1y warranty
servizio eccellente , orologio perfetto. grazie
- Patrick K.2025-08-22
Bought Omega Speedmaster Professional Moonwatch, 3570.50, 42mm, 2003, Steel, Black dial, Fullset, 1y warranty
Mooi horloge. Goed verpakt en snel verzonden, alleen het horloge valt niet goed om mijn pols qua grootte en de horlogeband.
- Riccardo Manfredo C.2025-08-21
Bought Rolex Lady-Datejust, 179171, 26mm, 2008, Two-Tone, Pink Diamond dial, Fullset, 1y warranty
Ottima comunicazione, gentile disponibile e preciso. Orologio corrispondente alla descrizione.
- Annette S.2025-08-20
Bought Rolex Lady-Datejust, 69288, 26mm, 1988, Yellow gold, Champagne Small Diamond dial, Fullset, 1y warranty
Vriendelijke, snelle en betrokken communicatie, zelfs in het weekend en in de avonduren. Duidelijke foto’s, faire prijs, snelle levering en prima product. Ben zeer tevreden en zou deze handelaar absoluut aanraden.
Hi, I’m Olena! Let's chat.
